FAQ
The most urgent questions and the most important responses
You will find here the responses to the most frequently asked questions. If this is not the case, we are happy to answer your question.
by phone on +41 31 318 54 13
by e-mail at info@biketowork.ch
REGISTRATION
REGISTRATION
How can I take part in bike to work?
bike to work is a campaign to promote health within companies. You can participate in bike to work as soon as your company is registered. To do this you create a personal profile, assign it to your company and then record your bike days regularly on the calendar.How do I register a company?
First create a personal profile, then you can register your company. After registering you are on file as the coordinator for your company. If the company already exists, the respective coordinator must register it and subscribe for the current challengeWhat does it mean to be a coordinator?
Before the campaign begins you provide information internally about your company's participation, invite your colleagues to inscribe in teams and motivate them for the challenge. As coordinator you have your own page on which you can register your company, update company data, create teams and export lists. The number of teams is unlimited. You can also process each team and the calendar entries with the bike trips of all participants.When will the next bike to work Challenge take place?
The bike to work Challenge takes place annually in May and June. You can register your company from mid-January for either May, June or both months.Until when can I register my business for the Challenge?
You can register your company until shortly before or after the start of the Challenge. However, you must still have enough time to inform your employees about your company's participation.How can I delete my account?
You can delete your account and all your data in your user profile. To do this, go to your profile, scroll down and click on ‘Delete account’.PARTICIPATION
PARTICIPATION
When is the registration deadline for the participants?
If your company has registered for the challenge as from May, the registration deadline is 30 April. For companies that bike in June, the deadline is 31 May. However, we recommend you register one month before the challenge, so that you have enough time to form a team and prepare accordingly.Why must I be part of a team?
The bike to work Challenge is not only about biking, but also about team spirit. Because taking up this challenge is much more fun as a group and enables you to exchange ideas with work colleagues. What’s more, the teams of 4 also participate in the draw for team prizes.Can I choose the months in which I wish to participate?
Your company determines in which months you can participate in bike to work. May, June or both months. You can see under ‘Company‘ which months your firm is participating.Is it also possible to form bigger teams?
Only teams of maximum four participants are accepted. You can also participate in teams of 2 or 3 or individually, but only teams of 4 will take part in the draw for team prizes.How do I change my company?
You can't change your company yourself. Let us know your new employer via info@biketowork.ch and we make the change for you or you create a new profile.I am working from home, can I still participate?
Yes, that's possible. If you don’t cycle on this day, you must enter this day in pink. However, if you cycle on this day, you can enter all the kilometres, including your private journeys.Can staff in a work site abroad also participate?
Yes, it’s possible. However, in this case when registering the company must indicate all persons working on participating sites to be able to calculate the participation fees.Can a friend of a work colleague also take part?
No, only employees of a registered company can participate. In addition, all members of a team must work for the same employer.Can I participate by foot?
Per team, one person can participate without using the bike, but still using the own physical strength, for example on foot, with Inline skates etc. These kilometres can be counted as bike rides.Is combined mobility possible?
Yes a combination with public transport or car is authorised. A part of the home-to work route must simply be covered by bike.Can I patricipate with an e-bike?
Yes, you can. E-bike rides count in exactly the same way as normal bikes. Our aim is to motivate as many people as possible to cycle as often as possible - whether that's 2 km through the city by bike or 20 km over a mountain pass by e-bike, it doesn't matter to us.Am I insured if I have an accident during the campaign?
Insurance is the responsibility of the participants. All employees in Switzerland are covered by an occupational accident insurance.CALENDAR
CALENDAR
What do I enter in the calendar?
You enter in the calendar how you have travelled to work. After selecting the corresponding day you get via the pen symbol below right to the entry menu. You now have three options: TURQUOISE: You have travelled to work or made a trip during home office by bike, on foot or using your own muscle power. Then you enter the total kilometres covered in the appropriate field and confirm the entry with the green button «by bike». PINK: You have not used your bike but gone to work exclusively by public transport or motorised individual vehicle. In this case you select the red button «without bike». This also applies to home office days without any bike trip. GREY: You did not work (free day, vacation, illness, injury or other absence). Then you click on the grey button «non-working day».What happens if I don't make an entry?
If you have not made an entry on a day in the calendar, this is automatically filled out at the start of the next day. This creates a distinction between:- weekdays: automatically red «without bike»
- Saturday/Sunday: automatically grey «non-working day»
Can I enter non-working days in advance?
Yes, that's possible: select one or several future days and mark these grey as «non -working day». You can only enter turquoise or pink days on the same day or afterwards.Can I enter kilometres in the calendar on non-working days?
No, on non-working days you must enter grey «non-working day».Which kilometres count for my challenge and can be recorded in the calendar?
You can record the kilometres that you cover on your way to work and back. Detours on the evening ride from work to home via swimming pools or lookout points can be included in the count. If you are working in home office, you can add your private bike trips during home office days to the calendar.How is the number of my bike days calculated in percentage in my calendar and company?
The sum of the green days is divided by the sum of the effective work days (green and red) multiplied by 100. This gives the number of bike days as a percentage. You can find this information on your personal status as well as on the company status.App
App
With which devices is the app compatible?
The app is compatible with Android- or iOS phones. With Android the app requires Android version 5 or newer. With iOS it requires iOS 16.1 or newer and is compatible with iPhone, iPad and iPod touch.HOW CAN I IMPROVE TRACKING of my rides in the Android APP?
For your tracker to function precisely, the bike to work app must also run in the background. For this you must deactivate the optimisation of the battery consumption. In this way the battery use is increased only slightly.PRIZE DRAW
PRIZE DRAW
